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Rich Moldenhauer
Flagship Bank Minnesota

 
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28 Documents 37 Answers 4 Exam Watches 50 Vendor Reviews
 
Debit/ATM Card Dispute Questionaire
Contributed by:AVP‚ Retail Banking/Branch Operations
Asset size: Bank with under $250m
Location: Midwest
Description: This is a required form for all Reg E disputes that are accepted by clients. It has been invaluable in figuring out whether we're dealing with friendly fraud or an obvious case. One word of advice if you decide to use this packet, have the client complete as much of it as possible without staff intervention. People are much more inclined to answer truthfully as opposed to giving a response they think you're looking for.
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MORE PEER CONTRIBUTED DOCUMENTS:
ATM/ Debit Card Dispute form
Contributed by:Compliance/BSA/Legal
Asset size: Bank with under $250m
Location: Midwest
Description: This ATM/Debit card dispute form works well for us.
Debit Card - ATM Dispute Form
Contributed by:Manager‚ Back Office/Deposit Operations
Asset size: Bank with between $250m - $500m
Location: Southeast
Description: Cardholder/ATM Dispute Form Updated in March 2010. Allows for the dispute of up to 4 transactions from the same company on one form.
Opt-in confirmation letter
Contributed by:Manager‚ Back Office/Deposit Operations
Asset size: Bank with over $1b
Location: Midwest
Description: This letter is mailed to customers who have elected to opt-in for overdraft coverage on their debit and ATM cards.
SEE ALL 28 DOCUMENTS >>


RELATED QUESTIONS AND ANSWERS:
Q
Debit Card Dispute Checklist
Asked by: AVP,‚ Audit
Asset size: Bank with between $250m - $500m
Location:NC

I am looking for a checklist or questionnaire that our branches can use when a customer has a debit card dispute due to lost or stolen card.
A
Answered by:AVP, ‚ Back Office/Deposit Operations
Asset size: Bank with under $250m
Location: WI

Here is a list of questions we use. We actually documented the questions that our previo...
Q
Debit Card Dispute Software
Asked by: VP,‚ Back Office/Deposit Operations
Asset size: Bank with between $500m - $1b
Location:NJ

Are any Banks using a automated software for Debit Card Disputes? A software that cuts down on Manual entry and can generate letters and provides notifications to follow up.

If not can anyone provide how they are handling the charge backs for debit card disputes?
A
Answered by:VP, ‚ Compliance/BSA/Legal
Asset size: Bank with under $250m
Location: MN

I've actually developed an in-house system for managing this process at two different ban...
SEE ALL 37 ANSWERS >>


RELATED EXAM EXPERIENCES:
FDIC - IT | January 2012
exam experience posted by a Audit from member with under $250m in assets
Unlawful Internet Gambling - wasn't aware that was an IT related policy.
FDIC - BSA/AML | June 2012
exam experience posted by a AVP‚ Compliance/BSA/Legal from member with between $500m - $1b in assets
About accounts with multiple debit cards (more than 5) and how we monitored and documented the monitoring.
FRB - BSA/AML | February 2012
exam experience posted by a CEO‚ CEO from member with over $1b in assets
None

SEE ALL 4 EXAM WATCHES >>
RELATED VENDOR REVIEWS:
Debit/ATM Card Processing
Shazam
Debit Card Processing Middle Ware
IDP
Instant Issue Debit Card
Datacard
Personix Debit Card Issuance
Fiserv
Prepaid Currency Cards
Convenient Cards (a Div. of EstateWorks, Inc)

SEE ALL 50 Vendor Reviews >>
 
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