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Flagship Bank Minnesota

 
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15 Documents 5 Answers 19 Exam Watches 0 Vendor Reviews
 
Complaint Procedures
Contributed by:Manager‚ Technology
Asset size: Bank with between $250m - $500m
Location: West
Description: We use the complaint process to track overdraft program comments as well as complaints. It has been approved by our Board and been through multiple audits.
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MORE PEER CONTRIBUTED DOCUMENTS:
Customer Complaint Procedure
Contributed by:SVP‚ Risk Management
Asset size: Bank with between $250m - $500m
Location: West
Description: This procedure is 5 pages long and details the process of submitting a customer complaint to the bank and the bank's response/resolution of that complaint including documenting and tracking resolution. It also states that reports are periodically sent to senior management and the board of directors.
Compliance Policy-Complaint Procedures
Contributed by:VP‚ Compliance/BSA/Legal
Asset size: Bank with under $250m
Location: West
Description: Compliance Policy that contains the various elements of a Compliance Management Program that include the following sections: 1) Board and Management Responsibilities 2) Policy Principles 3) Audit Committee Reports 4) Compliance Management System (Board reporting form- seperate) a) Organization b) Policies and Procedures c) Training d) Risk Assessment e) Self Monitoring/Testing f) Consumer Complaint Policy/Response (see response form-seperate) 5) Compliance Audit
Customer Complaint Polcy & Form
Contributed by:SVP‚ Risk Management
Asset size: Bank with between $250m - $500m
Location: West
Description: This customer complaint policy has been updated to include references to complaints about Fair Lending. I have also attached at the end a copy of the actual complaint form that must be completed for processing the complaint.
SEE ALL 15 DOCUMENTS >>


RELATED QUESTIONS AND ANSWERS:
Q
UDAAP COMPLAINT PROCESS
Asked by: CCO,‚ Compliance/BSA/Legal
Asset size: Bank with under $250m
Location:MO

I am looking for sample verbiage to put on our website that would give direction on how to file a complaint- specifically to address any UDAAP complaints a consumer might have. Does anyone have anything I can buy with my points or that they would post in an answer?
A
Answered by:SVP, ‚ Compliance/BSA/Legal
Asset size: Bank with between $250m - $500m
Location: TX

XXXXXXXXX Bank aims to provide an open, accountable and efficient service to all our cust...
Q
Complaint Log and Board Reporting
Asked by: SVP,‚ Compliance/BSA/Legal
Asset size: Bank with between $250m - $500m
Location:CA

FDIC recommended that we enhance our complaint log and report complaints to the Board quarterly.
Any other institutions required to do this and, if so, do you log and report disputes received from borrowers and/or credit bureaus, regarding inaccurate credit reporting?
A
Answered by:SVP, ‚ Compliance/BSA/Legal
Asset size: Bank with between $500m - $1b
Location: IA

I think it's also important to remember that in addition to reporting the complaints and ...
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RELATED EXAM EXPERIENCES:
FDIC - Compliance | June 2012
exam experience posted by a SVP‚ Compliance/BSA/Legal from member with under $250m in assets
Polices that do not apply to us. For example they recommended we have an E-sign policy even though we don't offer it at this time.
FDIC - Compliance | August 2011
exam experience posted by a Compliance/BSA/Legal from member with under $250m in assets
Regarding Truth In Lending - Regulation states a loan payment must be posted to the consumers account the day it is received unless we have notified the customer in writing of cutoff times. Wanted to see a "conforming payment notice" of cutoff times
FDIC - Compliance | May 2012
exam experience posted by a SVP‚ Risk Management from member with under $250m in assets
None

SEE ALL 19 EXAM WATCHES >>
 
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